Our Policies

Cancelation Policy

Your appointments are very important to us, it is reserved especially for you. We understand that sometimes schedules need adjustments, therefore we request 24-hour notice for any cancelations.

It’s important to understand when an appointment is forgotten or cancelled without notice other clients lose the opportunity to fill the appointment. Don’t worry we’ve got your back; appointments are confirmed 72 hours prior by email or text; and we follow-up by phone if you missed confirming electronically. We won’t let you forget.

Feeling ill with a fever or cough, stay home and be well.  Just give us a jingle the morning of the appointment and immediately reschedule and we’ll waive the cancelation fee.

The bottom line….

Failure to reschedule an appointment within 24 hours will incur a charge Appointment Fee charge equal to 50% of the cost of the scheduled service.

No shows Appointment Fee charged will equal the full amount of the scheduled service.

Our cancellation policy gives us amble time to notify other clients of availability and allows our staff to maximize our time and provide exemplary service to ALL our clients.

Product and Service Guarantee

If you’re less than happy with your Hair & Co BKLYN service or product purchase, let us know within 14 days. We’ll make your service satisfactory or exchange your products for something of equal or lesser value. No refunds. All sales are final.

Environmental Stewardship

We are Green Circle certified!

The U.S salon industry creates millions of pounds of waste each year, but at Hair & Co BKLYN, you can rest assured that your visit is sustainable and practically waste-free. As a proud member of Green Circle salons, we divert 95% of our waste from landfills and waterways.

This certification also looks at our energy, lighting, water, cleaning products, and every part of your salon experience. It guides operations to minimize impact on our planet and its resources. The $6 Environmental Stewardship Fee on your bill helps fund all of the green changes that reduce the carbon footprint of your visit. Without the ESF, this impactful program could not exist. With this small contribution, you are partnering with us to make positive green change.

For more on Green Circle, click here.

Commitment to Transparent Pricing


Don’t visit and worry about what the service is going to cost.

Enjoy Hair & Co BKLYN’s Transparent Pricing Guarantee. Here is how it works,

Appointment Fee = Cost for the HairStylist to execute the service requested; ex. Balayage

Prices vary based on the HairStylist’s experience Click Here.

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Product Fee = Cost of the product used to execute the color, keratin or other chemical service.

Lots of Hair (long or thick) you’ll only pay more if the time needed to perform the service goes 15 min. beyond our standard booking times.