Our Policies -
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Our Policies

Cancelation Policy

Your appointments are very important to us, it is reserved especially for you. We understand that sometimes schedules need adjustments, therefore we request 24-hour notice for any cancelations.

It’s important to understand when an appointment is forgotten or cancelled without notice other clients lose the opportunity to fill the appointment. Don’t worry we’ve got your back; appointments are confirmed 72 hours prior by email or text; and we follow-up by phone if you missed confirming electronically. We won’t let you forget.

Feeling ill with a fever or cough, stay home and be well.  Just give us a jingle the morning of the appointment and immediately reschedule and we’ll waive the cancelation fee.

The bottom line….

Failure to reschedule an appointment within 24 hours will incur a charge. Appointment Fee charge equal to 50% of the cost of the scheduled service.

Failure to arrive for your appointment an Appointment Fee equal to 100% the scheduled service.

Our cancellation policy gives us amble time to notify other clients of availability and allows our staff to maximize our time and provide exemplary service to ALL our clients.

Timeliness

Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule your appointment,  in which case you will be charged a Late-Cancelation Appointment Fee equal to 50% of the scheduled service.

Deposits

We require a non-refundable 50% deposit for all extension appointments and any appointment 4 hours and over, and such appointments have a 72-hour cancellation policy.

Gratuity


Tips are truly appreciated, and ideally in cash but we do accept gratuity on your credit card.  We don’t accept Venmo or other forms of electronic payment. THANK YOU so much! 🙂

Our Credit Card Policy

When you come in for your next visit, the credit card used for your service or purchase will be added to your profile automatically. Having your card on file, while a booking requirement offers you several benefits!

You’ll enjoy contactless payment at each visit, you’ll be able to charge the card on file or use another card of your preference.

Time to replenish your home haircare? Visit our online store and select what products you need to replenish, the option to pick-up, deliver, or ship your favorite products right to your home is at the click of a button.

Download our Hair & Co BKLYN app in the Apple and Android app store and reap the rewards!!!! Earn extra points in our loyalty program. Enjoy access to your visit and purchase history. Easily book or reschedule a reservation anytime. Or change the card you want to keep on file all at your finger tips.

At Hair & Co BKLYN we are excited to offer upgraded, secure technology that allows you to visit and shop when and how you want to.

ENVIRONMENTAL STEWARDSHIP FEE

We are Green Circle certified! The U.S. salon industry creates millions of pounds of waste each year, but at HAIR & CO BKLYN, you can rest assured that your visit is sustainable and practically waste-free. As a proud member of Green Circle salons, we divert 95% of our waste from landfills and waterways.

This certification also looks at our energy, lighting, water, cleaning products, and every part of your salon experience. It guides our operations to minimize impact on our planet and its resources. The $6 Environmental Services Fee on your bill helps fund all of the green changes that reduce the carbon footprint of your visit. Without the ESF, this impactful program could not exist. With this small contribution, you are partnering with us to make positive green change.

For more on Green Circle, click here.

Transparent Pricing Guarantee

Don’t visit and worry about what the service is going to cost.

Enjoy Hair & Co BKLYN Transparent Pricing Guarantee. Here is how it works:

 

Appointment Fee = Cost for the HairStylist to execute the service requested, ex. Balayage. Prices vary based on the HairStylist’s Experience (Click Here)

+

Product Fee = Cost of the product specifically mixed to execute the color, keratin or chemical service.

 

Lots of Hair (long or thick) you’ll only pay more if the time needed to perform the service goes 15 min. beyond our standard booking time.

Kindness and Inclusion

We expect kindness and inclusion not only from our staff but also from our clients. We insist that our team treat every single person they interact with at our salon with upmost respect and dignity. There have been a few instances where clients have returned that kindness with disrespectful or insulting language or behavior to members of our team. In those instances we have had to ask those clients not to return. Please know that we reserve the right to invoke this policy, entirely at our discretion, for any clients who choose to be disrespectful in our salon.

Pets


As much as we love our furry friends, the salon is not a good environment for pets. It’s against city and state health regulations to have animals in the salon unless they are certified service animals.

We have to also consider our employees and clients who may be allergic or afraid.

We’ve also found that the salon’s different chemicals and aromas can irritate your animal’s acute senses.